100% Bonus Course for companies
Forming the bases of the agents who have been with the company the least time will help their growth to be more prolific within the company. A basic vision appropriate to the values of each client.
At the end of this course you will be able to understand the interrelation between the different elements that make up the telephone sales process, obtaining skills and arguments to use in your day-to-day life.
Initiate new hires, in sales techniques and management of conflicting calls, so that they become familiar with the aspects related to argumentation, the treatment of objections, displacing the most common:
- Introduction to negotiation and approaching positions in an interaction that aims to achieve a win to win
- Build self-confidence to achieve goals easily and see your work achievable and affordable
AGENDA AND DURATION OF THE COURSE
The Basic Level Teleselling course lasts 26 hours. Its content is divided into 5 main points:
- Quality as a competitive difference
- Importance of the first line of attention: customer orientation and customer types
- Customer expectations: how to exceed them
- Communication skills in the sale
- Communication skills
- Attitude vs. Fitness
- Communication principles
- Keys to developing good communication
- The sales vocabulary
- Introduction and sales techniques
- Sales techniques
- Phases of the sale
- Preparation of the activity
- Determination of needs
- Argumentation, pique interest
- Disabling objections
- Closing the sale
- Introduction to negotiation
- Selling as a natural process
- Principles of a negotiation with the client
- Positive argumentation
- Treatment of incidents or conflicting calls
- Avoid getting emotionally involved
- Identify needs
- Propose positive solutions
- Thank the complaint - Close
* The syllabus of the courses can be adapted to the needs of the company in case of enrollment of more than 10 students per course.
WHO IS AIMED AT
- Salespeople who want to discover, adopt or consolidate key stages of telephone sales techniques
- To all those professionals interested in the sale and customer service by phone
The formative dynamics, for companies that enroll more than 10 students, part of a previous study, in which those areas that require greater reinforcement are analyzed. The previous analysis allows us to use real cases of the client company in the training action.
Aimed at individuals and companies, eAlicia University, is a platform for studying online specific content related to customer service in all its areas, such as customer management through different channels, management and supervisory leadership of a Contact Center or the personal development skills and professional effectiveness necessary to occupy a prominent position in the sector.
The main objective is to provide quality and professional elearning training that allows anyone to specialize in the different topics related to customer service.
eAlicia University is an elearning platform, practical and simple to use. The courses can be followed from any device during the contracted period.
After receiving the access codes by email, you will be able to connect to the platform and enjoy the specific contracted content.
You will have access to the necessary functionalities to carry out the course or courses to which you are enrolled.
It is not necessary to have a high computer level to take the course. Each course is structured in different topics, where you will find the training content and the relevant evaluation tests.
In addition, you will have access to your notes and file with the history of all the courses.
On the screen, you will see the list of registered courses, as well as a brief explanation and the progress status of each one.
Companies that contract eAlicia University will hav