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Leadership with Emotional Intelligence Course

Leadership with Emotional Intelligence Course

€270.00Price
 100% dicount course for companies 
 
 Emotional Intelligence to improve results 
 
Managing emotions in the workplace allows employees to perform at a better level. 
In this course we will work on improving our skills, which allow us to influence the attitudes of each of the members of our team, to improve their efficiency every day.

  • COURSE OBJECTIVES

    • Acquire knowledge in Emotional Intelligence and Neuroscience, in a fun and practical way, for awareness and training in skills and resources
    • Develop Emotional Intelligence, mental flexibility and attitudes in High Performance Teams
    • Relate Neuroscience, health, communication, excellence and life quality
    • Training in the daily attitude, how to face stress, promoting more effective communication with oneself and with others
    • Develop skills towards success, personal and professional excellence, and solving conflicts

  • COURSE AGENDA AND DURATION

    The Leadership with Emotional Intelligence course lasts 36 hours.

    The course agenda is as follows:

     

    - The habits of a good leader

    • Understanding of everyday emotions and reactions
    • Compliments - it's almost like breathing for an effective leader
    • Decisions: ideas are good but implementation is everything
    • Accept responsibility: we all make bad decisions sometimes, but what really matters is what we do after making mistakes
    • Communication: Great leaders explain and then listen, because the most effective communication occurs when we listen, not when we speak
    • Examples: how you do things is what makes the difference and speaks more about you than your own words
    • Feedback: we all want to improve, for this we need constructive feedback
    • Seeking help: it is impossible to know everything so it is important to respect the knowledge and skills of others
    • Challenges: they give their employees autonomy and independence

     

    - Leadership styles

    • Description of the different leadership styles
    1. Autocratic leadership
    2. Bureaucratic leadership
    3. Charismatic leadership
    4. Participatory or democratic leadership
    5. People-oriented leadership
    6. Natural leadership
    7. Task-oriented leadership
    8. Transactional leadership
    9. Transformational leadership
    10. Leadership "Laissez-faire"
    • Types of leaders
    1. Absent
    2. Transactional
    3. Pseudo Leader
    4. Transformer

     

    - Situational leadership

    • Elements of situational leadership
    1. Take part
    2. Instruct
    3. Delegate
    4. Lead
    • Adaptation to the degree of maturity of the collaborator
      • Ability and willingness (motivation and security) to perform a task

     

    • Analysis of the work team

     

    - Delegation of functions

    • Delegation of activities
    • Advantages of delegation
    • The Administrator and the Leader

     

    - Emotional Intelligence

    • What is not emotional intelligence
    • Emotional intelligence as a differentiator
    • Emotional intelligence skills
    1. Personal skills
    2. Social skills
    • Evaluation of the emotional intelligence of the leader
    • Emotional needs of the leader and his work team
    • Management of authority and power

     

    * The syllabus of the courses can be adapted to the needs of the company in case of enrollment of more than 10 students per course.

     

  • THE TARGET AUDIENCE

    Trainers, Executives, Managers, Psychologists, Teachers, Team Managers and in general, any professional/person interested in traveling the intense path of emotional management and obtaining greater professional and personal performance

     

    The formative dynamics, for companies that enroll more than 10 students, part of a previous study, in which those areas that require greater reinforcement are analyzed. The previous analysis allows us to use real cases between client-company in the training action.

  • METHODOLOGY

    Aimed at individuals and companies, eAlicia University is a platform to study specific content online, related to customer service in all its areas, such as customer management through different channels, management and supervisory leadership of a Contact Center or the personal development skills and professional effectiveness necessary to occupy a prominent position in the sector.

    The main objective is to provide quality on a professional elearning training that allows anyone to specialize in the different topics related to customer service.

    eAlicia University is an elearning platform, practical and very simple to use. The courses can be followed from any device during the contracted period.

    After receiving the access codes by email, you will be able to connect to the platform and enjoy the specific contracted content.

    You will have access to the necessary functionalities to carry out the course (or courses) to which you are enrolled.

    It is not necessary to have a high computer level to take the course. Each course is structured in different topics, where you will find the training content and the relevant assessment tests.

    In addition, you will have access to your notes and the file with the history of all the courses.

    The list of enrolled courses will appear on the screen, as well as a brief explanation and the progress status of each one.

    Companies that contract eAlicia University will have added customization options.

  • METHOD OF PAYMENT

    To receive the access codes to the enrolled courses, it will be necessary to make the payment.

     

    The forms of payment that we have available are credit or debit cards (Visa, Mastercard and Maestro) or through your UnionPay card. And just by providing us with your email we will activate the possibility of paying by bank transfer or deposit into account!

     

    The payments made are totally safe. Your bank details are transmitted directly to the banks' collection platforms, without eAliciaUniversity or third parties accessing sensitive information at any time.

     

    Every time you enter the shopping cart, you access a secure page to guarantee the confidentiality of all data and payment methods. This process can take a few seconds.

     

    All prices have VAT included.

     

    For companies that wish to purchase more than 10 courses or extend the access time to the platform, they will be able to check the discounts in the shopping cart.

     

    The data for issuing invoices must be completed in the form that appears after accepting the shopping cart.

     

    Companies may access other payment methods if they are already customers through the email info@ealiciauniversity.com

  • THE COURSE BOOKING INCLUDES

    • Online content of the contracted course / s
    • Content developed by professionals in the sector in Spain
    • Content entirely in Spanish
    • Minimum period to study: 2 months
    • Access allowed from any device connected to the internet
    • Access allowed 365 days 24 hours
    • Personalized access codes for each user or student
    • Access codes for tutor, in case of being a company
    • It allows to visualize the progress of the students in the enrolled courses (connection time, last connection...)
    • Knowledge assessment tests
    • Personalization options for companies
    • Online support
    • Accrediting diploma

  • BEGINNING OF THE TRAINING ACTION

    The beginning of the Training Action for all participants will depend on the type of training contracted.

    The sending of the access credentials will be:

    - For eLearning training : from five working days after hiring (without FUNDAE Management).

    - In case of 100% Bonus eLearning training (Exclusive training for companies) - 12 days before the beginning of the course (for Companies with a Committee at least 15 days in advance, according to the legislation).

    The FUNDAE Bonus Management is included in the price.

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