100% Bonifiable course for companies
Emotional Intelligence for Performance Improvement
Emotional intelligence is the ability to control and regulate the feelings of oneself and of others and use them as a guide for thought and action.
The emotional intelligence of team members can make the difference between a high-performing team with better results and a low-performing team with mediocre results.
COURSE OBJECTIVES
- Acquire knowledge in Emotional Intelligence and Neuroscience, in a fun and practical way, for awareness and training in skills and resources
- Developing Emotional Intelligence, mental flexibility and attitudes for teamwork
- Training in everyday attitude and stress, promoting more effective communication with oneself and with other team members
- Develop skills towards success, mental flexibility, personal and professional excellence, and conflict resolution
AGENDA AND DURATION OF THE COURSE
The Emotional Intelligence for Teamwork course lasts 26 hours .
The course agenda is as follows:
- What is Emotional Intelligence applied to leadership in the company
- Definition of Emotional intelligence
- Emotional intelligence applied to the leadership of a company
- The importance of emotional leadership
- Recognize the factors that motivate us to change
- How to identify, discriminate and self-regulate emotions
- He ate managing his own emotionality
- Intrapersonal and Interpersonal Intelligence
- Competences
- Self-awareness
- Emotional Control and Self-regulation
- Motivation and Motivation
- Empathy
- Social skills
- The workplace
- Healthy workplace concept
- The importance of the work climate
- Life Skills Approach
- Cognitive
- Social
- Emotional
- Personal and organizational barriers to learning
- Quality of work life and professionalization
- Emotional Intelligence applied to the prevention of work stress
- Emotional Intelligence applied in Team Management
- Group and individual emotional intelligence
- How to get superior performance
- Teamwork
- Conditions of a Motivated Team
- Effective communication in negotiation
- Decision making
- Assertive behavior
- Leadership and promotion of values
- Relationship management and conflict prevention
- How to encourage and develop Emotional Intelligence in the team
* The syllabus of the courses can be adapted to the needs of the company in case of enrollment of more than 10 students per course.
TO WHOM IT IS ADDRESSED
- Trainers, Executives, Executives, Middle Managers, Psychologists, Teachers, Team Leaders and in general, any professional / person interested in walking the intense path of emotional management and obtaining greater professional and personal performance.
The training dynamic, for companies that enroll more than 10 students, is part of a previous study, in which those areas that require further reinforcement are analyzed. The previous analysis allows us to use the client company's real casuistic training action.
METHODOLOGY
Aimed at individuals and companies, eAlicia University is a platform for online specific content related to customer service in all its areas, such as customer management through different channels, management and supervisory leadership of a Contact Center or the personal development skills and professional efficiency necessary to occupy a prominent position in the sector.
The main objective is to provide quality and professional elearning training, which allows anyone to specialize in different topics related to customer service.
eAlicia University is an elearning platform, practical and easy to use. The courses can be followed from any device during the contracted period.
After receiving the access codes by email you can connect to the platform and enjoy the specific content contracted.
You will have access to the functionalities necessary to carry out the course or courses you are enrolled in.
It is not necessary to have a high computer level to take the course. Each course is structured in different topics, where you will find the relevant training content and assessment tests.
In addition, you will have access to your notes and file with the history of all the courses.
The list of enrolled courses will appear on the screen, as well as a brief explanation and the progress status of each one.
Companies hiring eAlicia University will have added customization options.
METHOD OF PAYMENT
To receive the access codes to the enrolled courses it will be necessary to pay for it.
The forms of payment that we have available are credit or debit cards (Visa, Mastercard and Maestro) or through your UnionPay card. And just by giving us your email we will activate the possibility of paying by bank transfer or deposit account!
The payments made are totally safe. Your bank details are transmitted directly to banks' collection platforms, without eAliciaUniversity or third parties accessing sensitive information at any time.
Every time you enter the shopping cart, you access a secure page to guarantee the confidentiality of all data and forms of payment. This process may take a few seconds.
All prices have VAT included.
For companies that wish to purchase more than 10 courses or extend the access time to the platform, they can consult the discounts in the shopping cart.
The data for issuing invoices must be completed on the form that appears after accepting the shopping cart.
Companies will be able to access other payment methods if they are already customers through the email Info@ealiciauniversity.com
THE COURSE HIRING INCLUDES
- Online content of the contracted course / s
- Content developed by professionals in the sector in Spain
- Content entirely in Spanish
- Minimum period to study: 2 months
- Access allowed from any mobile device with internet access
- Access allowed 365 days 24 hours
- Personalized access codes for each user or student
- Access codes for tutor, in case of being a company
- It allows to visualize the progress of the students in the enrolled courses (connection time, last date ...)
- Knowledge assessment tests
- Personalization options for companies
- Online support
- Accrediting diploma
START OF THE TRAINING ACTION
The start of the Training Action for the participants will depend on the type of training contracted.
The sending of the access credentials will be:
- For eLearning training : from five working days after hiring (without FUNDAE Management).
- In the case of 100% Bonifiable eLearning training (Exclusive training for companies) - 12 days before the start of the course (for Companies with a Committee at least 15 days in advance, according to the legislation).
FUNDAE Bonus Management is included in the price.