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High Performance Team Management Course

High Performance Team Management Course

€270.00Price
 100% reimbursable course for companies 
 
 Creating High Performance Teams 
 
 In this course you will learn to manage teams, so they are able to work together and in a coordinated way to achieve objectives.

  • COURSE OBJECTIVES

    • You will study the two pillars of leadership, self-management and social intelligence. To be able to enhance your talent and others'
    • You will learn to manage the talent of each person within the team in order to obtain greater personal and group performance.
    • How to promote and maintain people's motivation and commitment to goals during all group and personal evolutionary stages
    • Guide your company to work based on results

  • COURSE AGENDA AND DURATION

    The 'High Performance Team Management' course lasts 36 hours.

    The course agenda is as follows:

     

    - Leadership and creation of effective teams

    • Essential skills for our work teams
    • What are the roles of our Team?
    • Motivating strategies according to different profiles
    • Performance Management Process
    • How to promote the achievement of the Goals

     

    - Motivation and talent management

    • How to create a suitable work environment?
      • Motivation Theories
      • Techniques to boost our teams
      • How to keep the team focused on the goals.
      • Manage the talent of the people in your team
      • Emotional Intelligence and its influence on the results

     

     

    - Communication and Team Cohesion

    • How to improve communication?
    • Communication and persuasion techniques
    • Assertive communication
    • Learn to give and receive feedback
    • Empathy skills
    • Active listening

     

    - Improved productivity in work teams

    • Basic principles of productivity
    • Personal agenda management
    • Strategies oriented to results
    • Planification and organization
    • Time management skills
    • Delegate effectively
    • Meeting types
    • Techniques for conducting productive meetings

     

    - Creativity, Motivation and Change Management

    • Creativity and Proactivity
    • How to encourage participation
    • Team work sessions

     

    - Management of High Performance Teams

    • What is leading a High Performance Team?
    • The impact of the leader on the team
    • The responsibility of leadership
    • Result-oriented attitude
    • Continuous improvement
    • People Management

     

     

    * The syllabus of the courses can be adapted to the needs of the company in case of enrollment of more than 10 students per course.

  • THE TARGET AUDIENCE

    • This course is aimed at all those professionals who need to understand the process of leadership towards high performance in the team, which implies:
    1. Business managers
    2. Entrepreneurs of any sector
    3. Directors and Middle Managers
    4. HR managers
    • Companies and teams interested in improving their performance in an environment of uncertainty and constant change like the current one.

     

    The formative dynamics, for companies that enroll more than 10 students, part of a previous study, in which those areas that require greater reinforcement are analyzed. The previous analysis allows us to use real cases between client-company in the training action.

  • METHODOLOGY

    Aimed at individuals and companies, eAlicia University is a platform to study specific content online, related to customer service in all its areas, such as customer management through different channels, management and supervisory leadership of a Contact Center or the personal development skills and professional effectiveness necessary to occupy a prominent position in the sector.

    The main objective is to provide quality on a professional elearning training that allows anyone to specialize in the different topics related to customer service.

    eAlicia University is an elearning platform, practical and very simple to use. The courses can be followed from any device during the contracted period.

    After receiving the access codes by email, you will be able to connect to the platform and enjoy the specific contracted content.

    You will have access to the necessary functionalities to carry out the course (or courses) to which you are enrolled.

    It is not necessary to have a high computer level to take the course. Each course is structured in different topics, where you will find the training content and the relevant assessment tests.

    In addition, you will have access to your notes and the file with the history of all the courses.

    The list of enrolled courses will appear on the screen, as well as a brief explanation and the progress status of each one.

    Companies that contract eAlicia University will have added customization options.

  • METHOD OF PAYMENT

    In order to receive the access codes for the enrolled courses, it will be necessary a previous payment.

    The forms of payment that we have available are credit or debit cards (Visa, Mastercard and Maestro) or through your UnionPay card. And just by giving us your email we will activate the possibility of paying by bank transfer or deposit account

    The payments are totally safe. Your bank details are transmitted directly to the banks' collection platforms, without eAliciaUniversity or third parties accessing sensitive information at any time.

    Every time you enter the shopping cart, you access in a secure page to guarantee the confidentiality of all data and forms of payment. This process may take a few seconds.

    All prices have VAT included.

    For companies that wish to purchase more than 10 courses or extend the access time to the platform, they can consult the discounts in the shopping cart.

    The data for issuing invoices must be completed on the form that appears after accepting the shopping cart.

    Companies will be able to access other payment methods if they are already customers, through the email info@ealiciauniversity.com

  • THE COURSE BOOKING INCLUDES

    • Online content of the contracted course/s
    • Content developed by professionals in the sector in Spain
    • Content entirely in Spanish
    • Minimum period to study: 2 months
    • Access allowed from any device connected to the internet
    • Access allowed 365 days 24 hours
    • Personalized access codes for each user or student
    • Access codes for tutor, in case of being a company
    • It allows to visualize the progress of the students in the enrolled courses (connection time, last connection...)
    • Knowledge assessment tests
    • Personalization options for companies
    • Online support
    • Accrediting diploma

     

  • BEGINNING OF THE TRAINING ACTION

    The beginning of the Training Action for all participants will depend on the type of training contracted.

    The sending of the access credentials will be:

    - For eLearning training : from five working days after hiring (without FUNDAE Management).

    - In case of 100% Bonus eLearning training (Exclusive training for companies) - 12 days before the beginning of the course (for Companies with a Committee at least 15 days in advance, according to the legislation).

    The FUNDAE Bonus Management is included in the price.

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