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Collection and Unpaid Management Course

Collection and Unpaid Management Course


100% Bonus course for companies


Ability for recovery


The objective of our collection or unpaid management course is to provide you with the most suitable communication techniques to request payment in a more direct and natural way, avoiding conflictive situations.

You will be more efficient knowing your interlocutor and knowing how to argue at all times. This will give you a great advantage in dealing with defaulters and will improve your productivity and efficiency rates.


    In this course you will learn:


    • Know the approach of the collections management with a proven method.
    • The importance of the content and form of communication in collection management
    • Appropriate way to focus and guide the conversation and different possibilities and typologies of the language in the collection
    • The most common mistakes not to make
    • The most common tricks and tricks of the debtor and how to deal with them
    • The 3R application to collection management maximizing the chances of success
    • The basic laws in the management of collections to guarantee that we will know how to respond adequately to each case

    The Collections Management course lasts 25 hours , divided into the following modules:


    1. Commercial Cost of Improvising Due to Lack of Method

    2. Watlawick Axioms Applied to Collections Management

    3. The 5 Types of Language in Telephone Collection Management

    4. Collection Techniques

    5. Mistakes that cost expensive

    6. Debtor Traps in Telephone Collection Management

    7. How to Deal with Threats, Attacks and Tricks from the Debtor?

    8. The “3R” Method to Optimize Collection

    9. Collection Management Laws


    * The course agenda can be adapted to the needs of the company in case of enrollment of more than 10 students per course.


    Collections management is an existing function in all big and small companies. This course is perfect for working in debt collection companies, in financial credit institutions, in multinationals with large volumes of billing and as a support for some financial or commercial areas.


    Especially aimed at workers who are part of the structure of a company, and who want to learn common negotiation and arbitration techniques related to the recovery and claim of bad debts.

    • Professionals interested in training well to reorient their career or complement their skills.
    • Freelancers or managers of SMEs who want to apply it to their company or business.


    The formative dynamics, for companies that enroll more than 10 students, part of a previous study, in which those areas that require greater reinforcement are analyzed. The previous analysis allows us to use real cases of the client company in the training action.


    Intended for individuals and companies, eAlicia University is a platform to study specific content related to customer service online in all its areas, such as customer management through the different channels, management and supervision leadership of a Contact Center or the personal development skills and professional effectiveness necessaries to occupy a prominent position in the sector.


    The main objective is to provide quality and professional elearning training that allows anyone to specialize in the different topics related to customer service.


    eAlicia University is an elearning platform, practical and simple to use. The courses can be followed from any device during the contracted period.


    After receiving the access codes by email, you will be able to connect to the platform and enjoy the specific contracted content.


    You will have access to the necessary functionalities to carry out the course or courses to which you are enrolled.


    It is not necessary to have a high computer level to take the course. Each course is structured in different topics, where you will find the training content and the relevant evaluation tests.


    In addition, you will have access to your notes and file with the history of all the courses.


    On the screen, you will see the list of registered courses, as well as a brief explanation and the progress status of each one.


    Companies that contract eAlicia University will have added customization options.


    To receive the access codes to the enrolled courses, it will be necessary to make the payment.


    The forms of payment that we have available are credit or debit cards (Visa, Mastercard and Maestro) or through your UnionPay card. And just by providing us with your email we will activate the possibility of paying by bank transfer or deposit into account!


    The payments made are totally safe. Your bank details are transmitted directly to the banks' collection platforms, without eAliciaUniversity or third parties accessing to sensitive information at any time.


    Every time you enter to the shopping cart, you access a secure page to guarantee the confidentiality of all data and payment methods. This process can take a few seconds.


    All prices have IVA included.


    For companies that want to purchase more than 10 courses or extend the access time to the platform, they will be able to check the discounts in the shopping cart.


    The data for issuing invoices must be completed in the form that appears after accepting the shopping cart.


    Companies will be able to access other payment methods if they are already clients through the email


    • Online content of the contracted course / s
    • Content developed by professionals in the sector in Spain
    • Entirely content in Spanish
    • Minimum period to study: 2 months
    • Access allowed from any mobile device with internet access
    • Access allowed 365days 24h
    • Personalized access keys for each user or student
    • Access codes for tutor, in case of being a company
    • It allows to visualize the progress of the students in the enrolled courses (connection time, last date ...)
    • Knowledge assessment exams
    • Customization options for businesses
    • Online support
    • Accrediting Diploma

    The start of the Training Action for the participants will depend on the type of training contracted.


    The sending of the access credentials will be:


    - For eLearning training : from five working days after hiring (without FUNDAE Management).


    - In the case of 100% Bonus eLearning training (Exclusive training for companies) - 12 days before the start of the course (for Companies with a Committee at least 15 days in advance, according to the legislation).


    The FUNDAE Bonus Management is included in the price.

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