100% reimbursable course for companies
Create a successful work team
A successful work team is the one that structures better its work, where motivation is retroactivated and the interaction of all members is activated.
With this course we will teach you everything you need to build successful teams.
COURSE OBJECTIVES
- To improve the emotional management of employees
- To get an upgrade. In group functional behavior, improving cohesion, trust, collaboration, sense of belonging and team commitment
- To reactivate protocols. and fundamental principles that help us achieve our objectives through high performance
- Integrating the figure of the leader as a dynamizer, motivator and promoter of the Team
TEMARIO y DURACIÓN DEL CURSO
Nuestro Curso "Construyendo un Equipo de Trabajo" tiene una duración de 20 horas.
El temario del curso es el siguiente:
- Preformación (conocer al líder)
- Test de Percepción y Preferencia aplicado al Trabajo ( PAPI Kostick)
- Test Disc con el identificamos su grado de liderazgo
- Cuestionario de indagación sobre su gestión actual del equipo
- Conseguir una mejora en la conducta funcional grupal, mejorando la cohesión, la confianza, la colaboración, el sentido de pertenencia y el compromiso del equipo
- Qué es un equipo
- Sus diez características más significativas
- Factores en un equipo que pueden predisponer a la acción
- Ventajas e inconvenientes de trabajar en Equipo
- Puntos fundamentales a tener en cuenta en la creación de un equipo de trabajo eficiente
- Sinergia en el equipo
- Indicadores sobre su rendimiento potencial
- La Ventana de Johari
- Comunicación interpersonal y gestión de emociones en el equipo
- Toma de decisiones en equipo
- .Ventajas y Desventajas de la toma de decisiones en Grupo
- Procesos que influyen en la toma de decisiones
- Técnicas Básicas para la toma de decisiones en Grupo
*El temario de los cursos puede adaptarse a las necesidades de la empresa en caso de matriculaciones de más de 10 alumnos por curso.
THE TARGET AUDIENCE
To all those professionals who want to deepen the knowledge necessary to manage, build and lead a work team. With this training, the student will be operatively trained to coordinate the main departments that make up a company.
The formative dynamics, for companies that enroll more than 10 students, part of a previous study, in which those areas that require greater reinforcement are analyzed. The previous analysis allows us to use real cases between client-company in the training action.
METHODOLOGY
Aimed at individuals and companies, eAlicia University is a platform to study specific content online, related to customer service in all its areas, such as customer management through different channels, management and supervisory leadership of a Contact Center or the personal development skills and professional effectiveness necessary to occupy a prominent position in the sector.
The main objective is to provide quality on a professional elearning training that allows anyone to specialize in the different topics related to customer service.
eAlicia University is an elearning platform, practical and very simple to use. The courses can be followed from any device during the contracted period.
After receiving the access codes by email, you will be able to connect to the platform and enjoy the specific contracted content.
You will have access to the necessary functionalities to carry out the course (or courses) to which you are enrolled.
It is not necessary to have a high computer level to take the course. Each course is structured in different topics, where you will find the training content and the relevant assessment tests.
In addition, you will have access to your notes and the file with the history of all the courses.
The list of enrolled courses will appear on the screen, as well as a brief explanation and the progress status of each one.
Companies that contract eAlicia University will have added customization options.
METHOD OF PAYMENT
In order to receive the access codes for the enrolled courses, it will be necessary a previous payment.
The forms of payment that we have available are credit or debit cards (Visa, Mastercard and Maestro) or through your UnionPay card. And just by giving us your email we will activate the possibility of paying by bank transfer or deposit account
The payments are totally safe. Your bank details are transmitted directly to the banks' collection platforms, without eAliciaUniversity or third parties accessing sensitive information at any time.
Every time you enter the shopping cart, you access in a secure page to guarantee the confidentiality of all data and forms of payment. This process may take a few seconds.
All prices have VAT included.
For companies that wish to purchase more than 10 courses or extend the access time to the platform, they can consult the discounts in the shopping cart.
The data for issuing invoices must be completed on the form that appears after accepting the shopping cart.
Companies will be able to access other payment methods if they are already customers, through the email info@ealiciauniversity.com
THE COURSE BOOKING INCLUDES
- Online content of the contracted course/s
- Content developed by professionals in the sector in Spain
- Content entirely in Spanish
- Minimum period to study: 2 months
- Access allowed from any device with internet access
- Access allowed 365 days 24h
- Personalized access keys for each user or student
- Access codes for tutor, in case of being a company
- It allows to visualize the progress of the students in the enrolled courses (connection time, last update...)
- Knowledge assessment exams
- Customization options for businesses
- Online support
- Accrediting Diploma
BEGINNING OF THE TRAINING ACTION
The beginning of the Training Action for all participants will depend on the type of training contracted.
The sending of the access credentials will be:
- For eLearning training : from five working days after hiring (without FUNDAE Management).
- In case of 100% Bonus eLearning training (Exclusive training for companies) - 12 days before the beginning of the course (for Companies with a Committee at least 15 days in advance, according to the legislation).
The FUNDAE Bonus Management is included in the price.