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Online Course of Customer Service - Module 3 - Emotional management in incidents and claims

Wed, Jul 22

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Webinar - Reimboursable by Fundae

• What is emotional intelligence? • How to manage yourself emotionally • Guidelines for successfully managing difficult customer interaction • EDIRA technique

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Online Course of Customer Service - Module 3 - Emotional management in incidents and claims
Online Course of Customer Service - Module 3 - Emotional management in incidents and claims

Horario y ubicación

Jul 22, 2020, 11:00 AM – 1:00 PM

Webinar - Reimboursable by Fundae

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Tickets

  • Course attendance

    Includes attendance at the webinar session and additional information for the practice sent by email.

    €95.40

    +€2.39 ticket service fee

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